FOI request- Housing
Case reference FOI2026/00255
Received 27 February 2026
Published 6 March 2026
Request
I hope you are well. Please could you provide a breakdown of the number of Stage One and Stage Two housing complaints received during the 2024/25 financial year? If possible, it would be helpful for this to include the complaint category, for example issues relating to mould and damp or responsive repairs.
Response
Stage One complaints during financial year 2024/2025 – 65
Stage Two complaints during financial year 2024/2025 - 14
|
Row Labels |
Count of Case Reference |
|
Corporate Complaint Tier 1 |
65 |
|
Housing - Damp & Mould |
1 |
|
Accident /Injury |
1 |
|
Animal Welfare |
1 |
|
Boundary Issue |
1 |
|
Damp & Mould |
5 |
|
Data Protection |
1 |
|
Decisions |
1 |
|
Delay in responses |
5 |
|
Delays in processes |
2 |
|
Delays in repairs |
11 |
|
Delays in the application process for properties |
2 |
|
Issues with housing application |
1 |
|
Lack of communication |
1 |
|
Other |
2 |
|
Pest Control |
1 |
|
Rent |
1 |
|
Repair Issue |
23 |
|
Staffing complaints |
5 |
|
|
|
|
Corporate Complaint Tier 2 |
14 |
|
Repair Issues |
6 |
|
Boundary Issue |
1 |
|
Delays in repairs |
5 |
|
Data Protection |
1 |
|
Delays in the application process for properties |
1 |
|
|
|
Please note that the figures presented cover the period from July 2024 to March 2025, reflecting the timeframe during which the Council upgraded its complaints management software.
Documents
This is South Derbyshire District Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.