Digital Platforms (Content Management, Case Management, Customer Relationship Management Systems)
Case reference FOI2025/00278
Received 7 April 2025
Published 12 June 2025
Request
Content Management Systems - The name and version of your current primary Content Management System(s) - The annual cost of licensing, maintenance, and support for each CMS - The contract start and end dates for your CMS platform(s) - The name of the supplier/vendor for each CMS - The procurement framework used to purchase the CMS (if applicable) - The total implementation cost of your current CMS solution - Any planned procurement activities relating to CMS platforms in the next 24 months Case Management Systems / Customer Relationship Management Systems - The name and version of your current Case Management System(s) or Customer Relationship Management System(s) - The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s) - The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s) - The name of the supplier/vendor for each Case Management System or Customer Relationship Management System(s) - The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable) - The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s) - Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months
Response
Content Management Systems – South Derbyshire District Council do not have this
system - The name and version of your current primary Content Management System(s) - The annual cost of licensing, maintenance, and support for each CMS - The contract start and end dates for your CMS platform(s) - The name of the supplier/vendor for each CMS - The procurement framework used to purchase the CMS (if applicable) - The total implementation cost of your current CMS solution - Any planned procurement activities relating to CMS platforms in the next 24 months Case Management Systems / Customer Relationship Management Systems The name and version of your current Case Management System(s) or Customer Relationship Management System(s)
Granicus
The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s)
£46,365
The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s)
9th October 2022 - 9th October 2026 The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable)
GCloud
The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s) included within annual cost.
No additional implementation cost as included within annual fee
Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months.
Review of system requirements in 2026.
Documents
This is South Derbyshire District Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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